Same as the previous year, 2021 saw the need and overall demand for digitisation as the demand for traditional communications services decreased and this trend is expected to continue. VoIP and cloud-based solutions replaced the on-premise PBX in companies around the world, and organisations found themselves shifting over to the cloud.
Thanks to the influence of global quarantines and Covid, in 2020 and 2021 the process of digitisation is now moving at a much faster pace. Companies can’t afford to rely on traditional and legacy systems for communication. Every organisation must have a presence in the cloud to adhere to consumer expectations, compete in their industry, manage risk, and protect themselves against potential issues.
The cloud has become a crucial component of business continuity. Telecoms companies must make the move to ensure that they can deliver the right fully-featured systems for cloud communications. Many vendors and resellers are combining packages of technology featuring everything from call analytics to recording tools for their clients.
The result of this holistic cloud environment is a more aligned space for truly unified communications delivering a flexible and scalable cloud bridge. Telecom companies must now be able to deliver communication tools, services, and systems in a flexible environment that team members can access anywhere, at any time, without compromising on security.
Happy Telecom can help you move from traditional telecommunications into the modern world where you can bring your business to speed and increase production. Give us a call and we will consult with you on the best way forward for your organisation.
Source: AKIXI
By: Jacqueline Freer-van Zyl
CONTACT US FOR ALL YOUR TELECOMMUNICATIONS NEEDS
We Operate Across The United Kingdom. Get In Touch Today.
For Happy Telecom IT & Specific Support: itsupport@happytelecom.co.uk
For Happy Telecom Faults: networksupport@happytlecom.co.uk
For Happy Telecom Billing: billing@happytelecom.co.uk
Or if you would like to email Happy Telecom directly: alan@happytelecom.co.uk