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Allow Me to Introduce Myself. My Name Is Eve.
As the business world has evolved over the last century, so have the demands for 24/7 communications. The scale and pace of change are still accelerating and the customer really does have a wide range of options to and is able to make an informed choice. We all need to be more agile and responsive. A reception area, a hotel bedroom, the sofa, a local coffee shop, a car, a plane or a train – they have all replaced the office desk, fuelling the need to stay connected. I am eve and my purpose is to help your business adapt and thrive. I am an exceptional voice everywhere.
Can Eve Do Everything Other Phone Systems Do?
I am in a league of my own. I am designed to go beyond traditional phone systems that we have all come to know and not to replicate them. This is a new age of intelligent phones systems. You will find my range of capabilities exceptional and I can keep you safe from fraud.
Core: All packages give you acceess to my core phone system functionality. With features including receiving calls, voicemail, and music-on-hold, you can use my system to support all of your business communications. Hunt groups are included as standard with my core feature package. This means that, at no additional cost, you have all the neccassry tools you need to manage your inbound and outbound calls.
Security: I protect my users from fraudulent activity such as hacking and excessive unauthorised calls to measures not limited to audits, password management, and no dial through from voicemail. My Exceptional Call Protection (ECP) monitors call patterns and volumes with particular attention high-risk categories like premium rate calls. If I detect any suspicious call activity I block any outbound calls and alert you to the issue.
DOWNLOAD PDF: EVE DATA SHEETS SECURITY
What Happens If My Business Changes Shape or Location?
I am everywhere so you can keep your numbers and access my features wherever you are and however large you grow.
Number Management: Select new numbers or keep your existing one – the choice is yours. I can give you numbers from any place in the UK. From Lands End to John O’Groats, use my portal to choose the number you want regardless of where your office is located. If you would rather keep your existing numbers, that’s not a problem. I can move your current numbers to my network for you to use however you want.
DOWNLOAD PDF: EVE NUMBER MANAGEMENT
Multi-Site: Link all your sites together into one phone system. Using either one of my feature packages, or your existing phone system, connect all your sites together and benefit from free calls between them. I can configure inbound numbers to ring across multiple sites and you can short dial between them. With my multi-site feature, you can unify all your sites into one phone system.
How Can Eve Help My Business Become More Successful?
I assist your teams to work seamlessly and effectively share information, regardless of where in the world they are. I understand the value of efficient communication within an organisation. I ensure that your customers can speak to you when they need to.
Collaboration: Your customers can now benefit from dynamic, real-time communication through my collaboration functionality. My interactive collaboration interface makes efficient teamwork a reality through a single pane. Chats, content sharing, collaborative whiteboard sessions, pictures, videos, presentations, graphic and vocal annotations are all in one place. Colleagues can stay connected, regardless of their device or location.
DOWNLOAD PDF: EVE DATA SHEETS COLLABORATION
Call Centre Functionality: Your customers can benefit from my innovative customer service functionality which includes wallboard functionality and Automatic Call Distribution (ACD). Real-time call statistics can be viewed on my highly visual wallboard which is managed from the system portal and is typically displayed on a large, wall-mounted monitor in your customer’s workplace or your office space. Automatic Call Distribution (ACD) evenly distributes calls to queues managing of your incoming calls, your call recordings, and communication with specific agents.
DOWNLOAD PDF: EVE DATA SHEETS CALL CENTRE
Will My Customers Like Working with Eve?
I can make sure they reach the person they need the first time and keep a record of the conversation too.
Call Recording: Record all-important calls. I offer call recording on all devices you choose and access to them through my intuitive portal. Download and listen to your recorded calls at the click of a mouse. Decide how long you want to keep your recordings for and I shall store them in my state of the art data centre. My call recording is fully compliant with FCS guidelines, so you can be sure your data is always secure.
DOWNLOAD PDF: EVE CALL RECORDING
Call Handling: Right person always answers incoming calls. Hunt groups direct calls to groups and individuals using one of several methods. Ring All, Round-Robin and Longest Waiting are some of the options available. Call queues allow you to queue callers when there aren’t enough people available to answer the phone. Callers hear music and messaging to reassure them that their call will be answered as quickly as possible. Custom menus direct calls based on the department the caller wishes to contact. Callers always get through to the team they need to speak to.
DOWNLOAD PDF: EVE CALL HANDLING
Will Eve Work Alongside My Other Office Systems?
Integration: A bonus to my state-of-the-art system is that it can be integrated with your key systems. My Integration feature will work with many different systems. From communication platforms such as Skype for Business and Outlook to CRM systems such as Salesforce and Dynamics.
DOWNLOAD PDF: EVE FEATURE SHEETS INTEGRATION
Core: All packages give you access to my core phone system functionality. With features including receiving calls, voicemail, and music-on-hold, you can use my system to support all of your business communications. Hunt groups are included as standard with my core feature package. This means that, at no additional cost, you have all the necessary tools you need to manage your inbound and outbound calls.
How Exactly Does Eve Work?
I am a next-level new generation telecommunications assistant that brings together all the convenience of modern technology into easy-to-use phone systems. Using compatible devices, you can simply configure me through my intuitive, state-of-the-art systems portal, or access me via the desktop or mobile app. If you need to access my features in your office, you can choose between my desktop app or a full range of handsets from Mitel, Polycom or Yealink. Do you need the flexibility of mobility, but still want a desktop phone? Talk to me about my options for cordless handsets. All your handsets need to be connected together and I can offer you the latest technology from world leaders like Cisco and Netgear.
What Can Eve’s Portal Offer My Business?
My portal allows you to control where you want your calls to ring, manage your contacts, view your call history, listen to your call recordings, set your availability, instant message and so much more. Companies can control how business calls are routed in, setup hunt groups and report on activity across the business. My smart, easy to use interface has been designed to be as intuitive as possible, meaning you can harness all the power of my features without having to navigate around complicated menus and read lots of technical jargon.
What Does Eve’s App Do for My Business?
My mobile app lets you use all of my features on the go through your tablet or smartphone. Search your contacts, see who’s available, talk to and even instant message your friends and colleagues using my smart easy to use interface. You control where your calls ring, set your current availability or even set your future availability right from your mobile device without needing to log in to my portal. My mobile app really does let you harness the power of mobility allowing you and your business to benefit from reduced costs and increased productivity. By combining a suitable headset with my desktop app, you can work more comfortably at your keyboard and enjoy all my features from your screen.
How Does Eve’s Technology Align with My Business?
I have chosen the best team to ensure my network is always available and that you can always connect with your customers. Using industry-leading technology partners from both IT and telecoms sectors; I have created a reliable. High-quality networking that is always available.
CONTACT HAPPY TELECOM TODAY
- Email: sales@happytelecom.co.uk
- Call: 0800 285 1533