Providing great customer service is always a topical subject for businesses. Understanding the true nature of your customer’s needs is not always straightforward, but Happy Telecom can deliver communications solutions that can help you raise the standard of your customer service and combat the claims of your competitors.
A higher standard of customer service
Happy Telecom has several solutions that are designed to help your business improve the way you interact with your customers, including:
- Making sure that calls are answered quickly and correctly, so your customers will speak to the right person in your organisation.
- This will help you to understand what your call patterns are for inbound and outbound calls, so you can identify if you are coping during busy periods.
- Allowing you to work effectively when you are away from the office.
- Ensuring that home-based and remote workers feel part of the office communication system and have access to all the information they require to help their customers.
- Upgrading your communications services to include advanced features such as call recording, which can boost your service capability by helping you train and guide your staff.
Answering The Call Quickly: When someone calls your business they generally fall into two categories – the person who already knows who they want to talk to, or the person with a problem or a question who needs guidance from the correct person to help them.
Let’s Take The First Example: From the use and publication of DDI numbers for your staff to a sophisticated one-number solution, which can track down your staff wherever they are and on whatever device they have access to at the time, Happy Telecom can make your business more accessible and hence improve
your customer service.
In The Second Example: The receptionist who manually routed calls has largely disappeared. Call queuing and menu-driven systems which connect the caller to the correct department based on their numeric selections can be enormously effective if configured correctly, but equally frustrating if the opposite is the case. Happy Telecom can advise you on how to ensure that your customers appreciate your endeavours to connect them to the right department, rather than grow frustrated and call your competitor instead
Did you know? Combined solutions, DDI numbering plans, and inbound call management can be combined to improve the service you provide.
By: Jacqueline Freer
Get in touch today for more information about our IT support services & Support:
Technical Support:
itsupport@happytelecom.co.uk
Faults & Issues:
networksupport@happytlecom.co.uk
Billing & Finance:
billing@happytelecom.co.uk
Directors Email
alan@happytelecom.co.uk
HAPPY TELECOM OPERATES ACROSS THE UNITED KINGDOM
