For most companies, telephones driven by modern telecoms are an integral part of business. When choosing a new supplier for your telecoms needs what are the key elements a customer looks for?
Communication, Honesty & Information:
How does your supplier communicate with you? Is it just a once-a-year call? or do they only contact you when your contract is up for renewal? For the past 3 years, you have heard anything from them? Sound familiar? A great telecoms company is always talking to you. Whether it is with a monthly newsletter that gets emailed out to you with helpful news items, showing you ways to use your telecoms to increase sales or staff productivity. Or showing you other things that may affect your business like fraud prevention or warnings about possible scams that may affect you. Offers that you can take advantage of like a broadband upgrade, if fibre has just become available in your area, would you know how to take advantage of this? What about if you got an email alert if your phones had been used to make a call outside of your normal operating hours or to an unusual destination or premium rate call line or even if you were missing calls due to the lines being engaged or they are not being answered, what if your supplier called you to talk through how they can help you get your valuable calls through to you, even if you were off-site?
Now that would be great, wouldn’t it.
Why not let someone else look after your telecoms for you while you can get on and run your business.
Costs vs Service:
Now where costs are involved there is always a “pinch point”, how can companies that offer “low budget” services, offer the same levels in customer service and support? The truth is they cant. Have you ever been faced with the problem that your phones are down, no one can dial into your business and get hold of you, your loosing sales, what are you going to do? So you place a call into your provider and you are put in a call queue. When you actually get through to them, you never speak to the same person, you will probably speak to numerous different people having to explain your problem over and over again, now, what would it be like if when you called your supplier and you got through straight away as they are open 24 hours a day. You actually spoke to your personal account manager, the same person that you always deal with, who personally knows about your business and can offer honest and caring advice on how they can get your problem fixed quickly and effectively.
How good would that be?
At Happy Telecom we have you covered with 24 hours a day support, real time fraud prevention monitoring and a 6 hour fix on telephone line faults, we even offer telephone maintenance on new and legacy telephone systems.