So stripping down to the basics, and when it comes down to brass tax, businesses that plan for the latest tech trends will hold a distinct advantage over their competitors in the 2020 market. Here are the tech and telecom trends to take your business into 2020 and beyond.
1. 5G Is The Current Jewel In The UK’s Telecoms Crown
A new era has dawned with the birth of 5G. It is filled with the promise of exceptional change. The EU’s 5G rollout plan includes uninterrupted 5G coverage for railways and major roads across the United Kingdom by 2025. The technology can support a one hundredfold increase in connected devices per area. 5G offers low latency, improved rates on data, and enables network slicing. This opens the door for new and improved customer experiences for telecom operators. 5G changes telecom’s role being both technology distributor and service provider.
2. Artificial Intelligence Technology (AI)
Telecommunications uses AI in business today. We see business on business integrating the likes of virtual assistant and chatbot technology, both assisting to step up in terms of customer service and satisfaction. Artificial intelligence is imperative to the optimization and predictive maintenance process of telecommunications companies and networks the world over. Detecting fraudulent activity is still in its infancy when it comes to AI, and outweighs most older technologies. The telecommunications industry is essential in providing IoT infrastructure and is perfectly positioned to develop and in turn, offer their own tailored services for IoT.
3. Big Data
It’s no secret that telecom companies are generating, saving, and studying massive volumes of data pulled from mobile devices, applications, and wearable tech. Companies that use their findings to their competitive advantage will survive. A huge consideration is the security challenges that businesses face and how big data assists in the protection of global businesses and brands, regardless of size. Big data helps improve customer service and satisfaction helping to retain customers into the future and can help telecoms build a stronger business.
TOP TIP – Choose The Right Telecom Professionals for Your Business
Having the right IT team on board is vital. This enables you to make calculated decisions while you work with professionals to attain the best possible results. Get in touch with Happy Telecom to take your business forward into 2020 with IT services and solutions professionally tailored according to your budget and business needs.
Check back next week for part ii
Reference: Forbes
Written By Jacqueline Freer for Happy Telecom