Its that time of year again when a little snow is forecast and the whole country comes to a standstill, business included. It’s a fact that adverse weather and faults follow remarkably similar journeys on a graph. It’s no surprise really: rain falls and exchanges flood, damaged joint boxes are compromised, and cold weather exacerbates these issues as the water freezes and brings its own set of logistical challenges to engineers. At Happy Telecom, we are committed to providing services, crucial for keeping your business up and running through the winter months.
Site Assurance
Sites with ISDN30 installations have a critical need for high volumes of calls and ironically they are often the most under-prepared for outages. We can offer Site Assurance, where customers can self-manage a site outage, be it through a power outage, snow close out, or fault. Without Site Assurance, “non-fault” diverts can take up to 24 hours to instigate and have the same SLA to remove – why leave anything to chance, Site Assurance is a must-have feature on ISDN30.
Enhanced care
It’s quite ironic that business-critical lines supporting broadband and email run on low service levels for the price of a pint of beer a month. Level 4 Care provides a target 6-hour fix to get you back up and running quickly if problems occur.
Exceptional Call Reporting
Telecoms fraud now costs UK businesses £1Bn per year and is becoming the largest source of fraud across the UK.
How can fraud happen?
Criminals can hack into business phone systems and use the lines to ring premium phone numbers, leaving the business liable for the call charges. Attacks on unmonitored lines can cost thousands and unless prosecution and a conviction can be made, the business is left unprotected and potentially exposed to large costs. However, there are simple steps you can take to mitigate the risk.
Minimising the risk
Exceptional Call Reporting will report on calls on your lines, looking out for any strange calling patterns to premium rate numbers (particularly out of hours), or high levels of spend to known fraudulent destinations, for example, Cuba, Somalia, Sierra Leone, Zimbabwe or Latvia. If we detect any of these patterns we’ll notify you of the exceptional activity and as a first step, we can place an immediate block on outbound calls from the lines making these calls. Then, if we agree that fraudulent activity has indeed taken place, we’ll ask you to report the matter to the police for investigation and to obtain a crime reference number. We can offer help and support on the best way to do this.
How do I remove the block from my lines and resume normal service?
Contact us to confirm that the calls are genuine. We will then remove the call bar immediately.
How much will this service cost?
For as little as £1.50 per channel per month.
If I’m a victim of fraud, will I have to pay anything?
Each channel is covered up to the value of £5,000 per instance. If fraudulent activity has taken place, you will be liable for only the first £250 and anything above £5,000. The remainder will be paid by Happy Telecom.
To find out more about Happy Telecom’s Business continuity products, please call – 0800 285 1533 or email support@happytelecomuk.co.uk