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Case Studies

1. Medical & Health Care Study

A HEALTHY LIFE IS A HAPPY LIFE

Communication for Exceptional Patient Care

THE PROBLEM

The healthcare sector is built on a need for excellent communication between staff and patients. With traditional on-premises phone systems limiting the number of calls that can be active at any one time, during extremely busy periods the capacity of the phone systems limit those all-important calls that need to be placed to patients. Let alone the admin and day-to-day demands being placed on our healthcare services.

THE SOLUTION

BT’s hosted communications service is an intelligent solution that makes calls via the internet to remove restrictions and help your communications be seamless.

It can allow you to record your calls from all locations to keep you covered. Simply use the Webex mobile and desktop apps to ensure that you have a record of all patient interactions. Keep your colleagues informed of your availability by using the Webex status feature, which allows you to set your status to show when you’re in a meeting or out of the office. With your phones all managed from one centralised location, you can call between your different sites for free and manage your phone system from any location via the browser-based Business Portal.

Our cloud-based solution enables ALL your phones to be active at the same time, ensuring critical outbound calls can always be made. You can have a wallboard display to monitor incoming calls by viewing how many have been answered and how many are waiting. By using my Automated Attendant and Automatic Call Distribution features, you can direct callers to the right phones or into a queue where they will hear on-hold messaging, notifying them that you will be with them soon. The flexibility and control I offer ensure you always provide the best experience for your patients.

THE BEST PART

You can use the Webex softphone wherever you are, on your smartphone, laptop, iPad, whatever device you choose!

My cloud-based solution enables your phones to be active at the same time, ensuring critical outbound calls can always be made. You can use my wallboard display to monitor incoming calls by viewing how many have been answered and how many are waiting. By using my Automatic Call Distribution, you can direct callers to the right phones, or into a queue where they will hear on-hold messaging, notifying them that you will be with them soon. The flexibility and control I offer ensure you always provide the best experience for your patients.

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