Your business is increasingly faced with legal and regulatory constraints and compliance that can impact your telecommunication requirements. Transactions that require an audit trail create a demand for call recording from landline and mobile devices, while new business from your customers can depend on your ability to provide evidence of your performance against service level agreements.
Stay Compliant
Happy Telecom has several solutions designed to help your business meet legal and regulatory requirements, as well as maintain quality standards.
Keep Your Business Operating Normally
Apart from the commercial necessity to make sure your business can recover quickly from any unexpected disruption and resume operations, you may be subject to specific regulations or customer commitments, which mandate that a plan is in place. By combining products supplied by Happy Telecom, we can design a specific solution for your business, which will keep you operational under all foreseeable circumstances.
Stay In Contact 24/7
Your business may not be at the stage where 24/7 working is routine, but you may have commitments to some customers that require you to be able to respond in an emergency. Staying in contact will be vital when you are away from the office, so let Happy Telecom advise you on how we can use mobile technology, home working solutions, and inbound call management to make sure that your business can respond when it needs to.
Avoid Lost Faxes
For some businesses, information received by fax remains an important element of their order submission and communications processes, but paper faxes can be mislaid, misfiled, or even lost completely, which can lead to problems in complying with quality standards, such as ISO 9001. By adopting a fax-to-email solution, you can easily file incoming faxes electronically and retrieve important information, when and where it is required.
Call Recording
Your business may be in a sector that requires call recording, so that transaction details may be legally verified. Alternatively, you may just feel that you can offer a better service to your clients if calls are recorded. For example, travel agents regularly agree to complex details over the phone with their customers, so maintaining a record for the resolution of any disputes can be advantageous. Finally, your business may regularly train new staff who deal with your customers by phone, so being able to record their calls can help you to ensure that they achieve and maintain any quality standards for customer service that you subscribe to.
With a solution from Happy Telecom, you can demonstrate when A called B, by accessing a web-based call log. Get in touch with us today to get moving forward with your telecommunications.
By: Jacqueline Freer
Get in touch today for more information about our IT support services & Support:
Technical Support: itsupport@happytelecom.co.uk
Faults & Issues: networksupport@happytlecom.co.uk
Billing & Finance: billing@happytelecom.co.uk
Directors Email alan@happytelecom.co.uk
HAPPY TELECOM OPERATES ACROSS THE UNITED KINGDOM
Telecommunications Compliance in The UK
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