As the business world continues to evolve and advances at an ever-increasing pace, as does the demand for around the clock communications. Social and public locations, airbnbs and hotels, dining rooms, coffee shops, cars, planes, and trains have replaced old office workspaces further propelling the need to stay connected, for information, and data. As the speed of business accelerates customers, in turn, have a wider spectrum of choices and access to knowledge all at the click of a button enabling them to make more informed decisions about their options.
Eve is designed to go beyond traditional phone systems, she has not been created to replicate them. Her range of functions and capabilities is extraordinary including her priority and ability to keep you safe from fraud. Eve protects you from hacking and unauthorised call spends through audits, no dial through from voicemail, and password management. Eve’s Exceptional Call Protection (ECP) monitors call volumes and patterns focusing on high-risk categories like premium call rates. If she detects any suspicious call activity she blocks all outbound calls and alerts you bringing all related issues and problems to your attention.
Eve’s service packages offer the core phone system functionality to support your business needs. These features include the basic making and receiving of calls, voicemail, and music-on-hold. Hunt groups are included as standard with her core feature package. In other words, you have all the tools you need to manage your inbound and outbound calls at no additional cost.
Eve can move your current and new contacts and numbers to a network which you can easily access and use at any given time. Eve has the ability to give you numbers from anywhere in the UK. You can use her portal to choose the number you want regardless of where your office is located. With her multi-site feature, you can unify your sites into one phone system. Use your existing phone system or either one of Eve’s feature packages to connect your sites and benefit from free calls between them, thus allowing you to conveniently short dial between numbers.
Colleagues can stay connected, regardless of their device or location. Your teams can work seamlessly, information is shared effortlessly, and communications are managed effectively, no matter where in the world they might be. Eve’s interactive collaboration interface makes efficient teamwork a true reality with a user-friendly central dashboard where chats, content sharing, collaborative whiteboard sessions, pictures, videos, presentations, graphic and vocal annotations can be managed, conducted, created, and shared in one place.
Eve ensures your customers speak directly to you when they need hereby keeping channels of communication open. Through her collaboration functionality customers benefit from real-time communication. Eve’s innovative customer service functionality including wallboard functionality and Automatic Call Distribution (ACD) distributes calls to queues, recordings, departments, or specific people and agents. Real-time call statistics are viewed on a wallboard managed from Eve’s portal and typically displayed on a wall-mounted screen in your customer’s workplace.
She makes sure they reach you the first time and keeps a record of the conversations. Eve offers you call recording on any and all devices you choose with direct access to recordings through her intuitive portal. This gives you the ability to record those all-important calls, download, and listen to your recorded calls or messages all with a simple and single click. Eve allows you to decide how long to keep your recordings for and stores them in her state of the art data center where your data is secure. Eve’s call recording is fully compliant with PCI-DSS and FCS guidelines.
Eve is super friendly and likes to interact with CRMs and software such as Outlook. Integrate her with Skype for Business, and to top it all off she can check your calendar to see if you’re in a meeting. Once Even is connected to Skype for Business she can see your availability status and that of all your colleagues, she can update her system to show the same. If you’re on a call Eve will update Skype for Business to show that you are unavailable. If you are in a meeting, she automatically changes your availability status and routes your calls to an alternative number.
The overall conclusion when it comes to Eve is that she is absolutely amazing.
For more info call 0800 285 1533 or email sales@happytelecom.co.uk