Regardless of your industry, if your business operations include calls into your office, calls through to your support desk, or dialing into a call center, you need Music on Hold. Whether you run a retail store, a service related business, a salon, an NGO, or a firm, having music play while your customer is holding increases call retention rates and overall productivity from your sales and support teams through to accounts and billing.
An Impression of Professionalism: Just as how making a good first impression really counts, maintaining that impression is just as important. A classic benefit of Music on Hold is that it enables your business to make a professional impression from the get go. In addition, Music on Hold positions your company is respectable, can be trusted, and cares about the customer.
No One Needs a Hang Up: We’ve all been there… you call a company and are immediately put on hold. A little while later you start wondering if you have been forgotten. A little longer and you give up, so, you hang up. Music on Hold prevents premature hang ups. It might be as short as a minute that you’re on hold, but, time is precious and people don’t like to wait, especially in when it comes to. Music on Hold together with a queuing system decreases hang ups and keeps people informed with regards to the status of their call. Maintaining a great incoming call rate helps increase sales and the positive sentiment around your brand. It enables you to stay on top of enquiries, feedback, and complaints, thereby increasing productivity.
An Automated Telesales Tool: The “cold call” has died a brutal death. It has become redundant to pay cold callers to sit on the phone, not to mention that cold calling is considered as the lowest form of pitch in the sales industry. A prerecorded sales message can inform callers about your special deals, services, and key products allowing them to dial through to take advantage at the simple push of a telephone button. Businesses today alternate a rotation of advertising messages with brief music interludes between each campaign or customer message.
Get The Help You Need: Check out the Moh Music on Hold options offered by Happy Telecom. Get in touch today by calling 0800 285 1533 or email sales@happytelecom.co.uk.