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Upgrade Your Business Communications with Hosted Communications

Move beyond traditional phone lines and discover the power of a flexible, reliable and future-ready communication system.

What is Hosted Communications?

Hosted Communications (HC) from BT is a next-generation cloud phone solution that gives you complete control over your calls, collaboration and connectivity.

Instead of relying on expensive, outdated hardware in your office, our system is hosted securely in the cloud via BT’s robust network. This means you can manage your business calls from anywhere with an internet connection, turning your desktop, mobile or existing desk phone into a powerful, unified extension of your office.

We offer two flexible options:

  • Hosted PBX: A completely digital and future-proof system. Your team connects digital phones, computers and mobile devices directly to the internet.
  • Hosted SIP Trunking: Prefer to keep your existing on-site PBX hardware? Replace your older ISDN lines and upgrade to modern, reliable IP connectivity.

Say Goodbye to Limitations

Can it do everything your old phone system could do?

Yes, and much more. Hosted Communications is a fully featured platform built for modern business demands. You get all the essential features you rely on (voicemail, call forwarding, auto-attendant, conference calling) plus advanced capabilities:

  • Custom Add-ons: Tailor your solution with optional tools like Call Centre Apps and Call Analytics for deeper insights into your customer interactions.
  • Unified Collaboration: Easily add powerful collaboration tools like Webex, giving your team HD videoconferencing, instant messaging, shared digital spaces and file sharing, all on one platform.

Built for Growth, Ready for Change

What happens if my business moves or changes shape?

Your communications system should never hold you back. HC is designed for total flexibility and rapid scalability:

  • Ready to Grow: Scaling up is easy. We can add new users, lines and features instantly for you through an online portal, only ordering what you need, when you need it. No expensive hardware purchases are required.
  • Total Mobility: If you move offices, the system moves with you. No costly equipment transport or migration headaches – just plug in and get back to business.

How WHC Drives Your Success

How can Hosted Communications make my business more successful?

HC transforms the way you communicate to boost efficiency, enhance customer service and support a modern workforce:

  • Reduce Missed Calls: Our Call Analytics add-on gives you total visibility on who’s calling and when. This allows you to optimise your staffing and ensure every customer query is captured.
  • Enable Flexible Working: Staff can work from home or on the road using their laptop or mobile phone, yet still be fully connected to the main office system.
  • Lower Costs: By eliminating on-site hardware and maintenance, you save on capital expenditure and benefit from continuous platform updates without lifting a finger.

Why You’ll Love Working with HC

What makes this solution the right choice for my business?

Your business deserves a reliable, easy-to-use solution backed by a trusted name:

  • BT Reliability: Your service is hosted on BT’s secure, high-capacity network, ensuring superior uptime and business continuity.
  • Easy Number Porting: We can set up new numbers for you almost instantly, or our experienced team can arrange to bring over existing ones from your current provider. 
  • Future-Proof: The platform is continually updated, guaranteeing you always have access to the latest communication and security features.

Seamlessly Working with Your Office Systems

How will it work alongside my other office systems?

We make sure your phone system is a connected part of your digital workplace:

  • CRM Integration: Integrate with popular Customer Relationship Management (CRM) systems to boost efficiency and customer service. Users can click-to-dial from their contact list, and customer details can pop up automatically on incoming calls.
  • Microsoft Teams Integration: Utilise Teams Direct Connect to seamlessly integrate our powerful voice capabilities directly into a Microsoft Teams environment.

Take Control with Our Simple Portal

Is the management portal easy to use?

Yes. The Business Portal gives you complete self-service management and control:

  • Simple Management: Easily manage user accounts, assign licenses, set up call forwarding rules, and provision new users in a matter of minutes.
  • Instant Changes: You have the power to make instant changes to your communications setup, meaning you are always agile and responsive to your business needs without relying on IT support.

DOWNLOAD INFORMATION PACK >> HERE <<

CONTACT HAPPY TELECOM TODAY TO FIND OUT MORE

Call: 0800 285 1533

Email: sales@happytelecom.co.uk