Your telecommunications systems are the heartbeat of your business. What would happen to your profitability if they were disrupted for several hours, or attacked by fraudsters?
Losing a day’s business to office closure, or as the result of a system failure, will cost you money and can even threaten the survival of your business. Significant interruptions to your communications systems will test the loyalty of your customers, who may become frustrated and decide to find alternative suppliers. No one thinks it’s going to happen to them, but how many times have you turned on the news to find out how bad weather, failing technology, power outages, severe transport problems, or localised natural disasters have disrupted the economy?
Fortunately, Happy Telecom can help you draw up a business continuity and disaster recovery plan for your communications, which will keep you winning business while others are losing theirs. With our advice and the range of solutions we have available, you can be sure that you’re prepared for anything.
Telecoms fraud now costs UK businesses £1Bn per year and the average cost of an unmonitored incident is £10,000. Frightening numbers; which is why Happy Telecom now provides a fraud monitoring service for all the phone lines which we supply, so we can minimise your exposure.
We can provide advice to help you…
- Ensure that your inbound calls are diverted if your main office has to close
- Stay connected in the event of a loss of your main connectivity to the internet
- Access your normal contact lists from any device, so you can stay in touch with your customers using your normal numbers
- Quickly inform your customers and your staff of the arrangements which you have in place during the service incident
- Select the correct service level agreements for your telecommunications
Keep in touch with your customers: Happy Telecom can provide you with a web-based portal for managing the routing of your inbound calls, so that in the event of an incident, calls can quickly be diverted to another location, or staff mobile phones, for example. Pre-recorded announcements can be added, which can advise callers of the service arrangements during the interruption to normal business. Mobile data solutions from Happy Telecom, such as USB dongles, smartphone tethering, or 3G routers can all be deployed to keep a business online from alternative locations, or even from home.
Did you know? Your landlines can benefit from an upgraded care package that promises a six-hour fix for any problems.
By: Jacqueline Freer
Get in touch today for more information about our IT support services & Support:
Technical Support:
itsupport@happytelecom.co.uk
Faults & Issues:
networksupport@happytlecom.co.uk
Billing & Finance:
billing@happytelecom.co.uk
Directors Email
alan@happytelecom.co.uk
HAPPY TELECOM OPERATES ACROSS THE UNITED KINGDOM
