Technology trends are leading us into the future and there’s no doubt that we’re gaining momentum. When we strip it down to the basics, businesses that plan for the latest technology trends and developments will hold a distinct advantage over their competitors in the 2020 market. Here are the tech and telecom trends to take you forward into 2020 and beyond.
Robotic Process Automation (RPA)
RPA offers scalability and agility for telecommunications. Repetitive, high-frequency processes that are rule-based are being replaced by robotic process automation and it has been shown to have the ability to complete these processes extremely accurately. Error rates and costs are reduced substantially while customer services and operations are vastly improved when telecoms deploy RPA for tasks. Among many business and admin elements, RPA is taking over report generation, customer queries, order processing, and price tracking.
Cloud Computing Is The Way Forward
The birth of cloud computing’s pay-per-use service has helped the telecoms industry to introduce a span of new offerings that are supported by this technological development thereby reducing costs and creating the opportunity to adjust to market demands far more effectively. Cloud computing offers economies of scale and cost-effectiveness. When telecoms adopt cloud technology and switch important business functions online, they too benefit from cloud efficiency.
The Need for Increased Cyber Security
Telecoms services, including phone, video calls, direct messaging, and email are easily taken for granted until we are faced with outages and downtime. Telecoms are increasingly becoming a target for cybercriminals due to the large amounts of sensitive data that are being collected and stored on complex servers and vast networks which act like gateways to other businesses and vehicles as they build and operate critical infrastructure. From direct cyber-attacks including distributed denial of service to indirect attacks via malware, telecommunications needs to protect itself and prepare for the future that is presented by the implementation of 5G technology and the security challenges that this will present. False claims of attack can damage telecom service providers’ reputations and create a business impact in terms of time and money spent to respond.
TOP TIP – Choose The Right Telecom Professionals for Your Business
Having the right IT team on board is pivotal to the success of your business. This enables you to make calculated decisions while working with professionals to obtain the best possible results. Get in touch with Happy Telecom to take your business into 2020 with IT services and solutions professionally tailored according to your budget and business needs.
Take a look back at Three Tech Trends To Impact Telecoms In 2020 (part i)
With that, we wish you an awesome festive season and a New Year.
Reference: Forbes
Written By Jacqueline Freer for Happy Telecom